Select from the list below to learn about the policies and procedures
throughout the hotels of Morgans Hotel Group:
Terms of Use
Welcome to this website and other websites and online locations (the “Sites”) operated by Morgans Hotel
Group Co. (“Morgans”). Use of the Sites is subject to the following Terms of Use (“Terms”),
together with the
Privacy Policy. Our
other policies relating to Cancellations, Deposits & Guarantees,
Check-In/Check-Out, Pets, Luggage Storage, Gift Certificates & Prepaid
Bookings, Shipping, Tax Exempt Guests, and Friends & Family Rates
(collectively, “Other Policies”) govern your interactions with Morgans as well
as your use of the Sites.
The Sites include
without limitation:
www.morganshotelgroup.com,
www.hudsonhotel.com, www.sandersonlondon.com,
www.stmartinslane.com,
www.mondrianhotel.com, www.mondrian-miami.com,
www.delano-hotel.com,
www.clifthotel.com, and www.shoreclub.com.
Acceptance
of Terms of Use
By accessing and using the Sites, you acknowledge
that you have read, understood and agree to be bound by these Terms, including
the Privacy Policy and Other Policies, which form an agreement that is
effective as if you had signed it. If at
any time you do not agree to these Terms, please do not access or use the Sites
or any of their content.
YOUR ACCESS TO, USE OF AND BROWSING OF THE
SITES AND THEIR CONTENTS IS SUBJECT TO THESE TERMS, MORGANS’ PRIVACY POLICY,
OTHER POLICIES, AND ALL APPLICABLE LAWS AND REGULATIONS. IF YOU DO NOT AGREE TO THESE TERMS, YOUR
PERMISSION TO ACCESS OR USE THE SITES IS AUTOMATICALLY AND IMMEDIATELY REVOKED.
These Terms may be revised or updated from
time to time. Accordingly, you should check the Terms regularly for
updates. You can determine when the
Terms were last revised by referring to the “Last Revised” legend at the top of
this page. Each time you access, use or
browse the Sites, you signify your acceptance of the then-current Terms. Any material changes in these Terms take
effect upon posting and apply only to use of the Sites and information
collected from you on and after Last Revised date, unless we provide notice or
have other communications with you.
Morgans may make changes to the
Sites, content, services or features of the Sites at any time. You understand and agree that Morgans may
discontinue or restrict your use of any Site at any time for any reason or no
reason with or without notice.
Privacy Policy
Please review the
Privacy Policy for the Sites,
which is incorporated in these Terms. If
you do not agree with the Privacy Policy, you are not authorized to use the
Sites.
Permitted Uses
Any content available through the Sites,
including without limitation text, brands, photographs, documents, graphics,
audio, videos, logos, icons, images, media, data, charts, maps, software and
other information and materials (the “Content”) is made available for your
personal, noncommercial use. You agree
to abide by any posted limitations relating to use, reproduction or
dissemination of any Content. Any use of
the Sites or Content in any way not expressly permitted by these Terms is
prohibited, and may be actionable under United States or international
law.
The Sites are controlled within the United
States of America and are directed to individuals 21 years old or older
residing in the United States. Those who
choose to access the Sites from locations outside of the United States do so on
their own initiative, and are responsible for compliance with local laws if and
to the extent local laws are applicable. Morgans does not represent that the
Sites or Content are appropriate outside the United States of America. Morgans reserves the right to limit the
availability of the Sites for any person, geographic area or jurisdiction at
any time in its sole discretion.
Proprietary
Rights
You acknowledge and agree that, as between
Morgans and you, all right, title, and interest in and to the Sites and the
Content, including without limitation any patents, copyrights, trademarks,
trade secrets, inventions, know-how, and all other intellectual property
rights, are owned exclusively by Morgans, its subsidiaries, affiliates,
licensors, related entities other content providers, and are protected by
United States intellectual property and other applicable laws.
Copyright: All Content
is the copyright and property of Morgans, its subsidiaries, affiliates,
licensors, related entities or its content providers and is protected by U.S.
and international copyright laws. You
agree not to copy, modify, distribute, transmit, republish, sell, resell or
exploit, for any purpose, any portion of the Sites or the Content other than as
expressly authorized by Morgans in writing.
Trademarks: The
trademarks, service marks, logos, slogans, trade names and trade dress used on
the Sites are proprietary to Morgans, its subsidiaries, affiliates, licensors,
related entities or its content providers.
Third party trademarks referenced in the Sites do not constitute or
imply affiliation with, endorsement, or recommendation of Morgans by the respective
trademark owners.
Without limitation, Agua™,
Agua Bath House®, Bianca Delano™, BLUE
DOOR FISH®, BLUE DOOR®, BRASSERIE 44 44®, BAR 44 44®, Clift Hotel®, Delano®, FDR®, Hudson™, Mondrian®, Morgans
Hotel Group®, Morgans Semi-Automatic®,
Sanderson®, Skybar®, Tequila Park™,
Umi at Delano™ and other valuable trademarks are owned by Morgans, its subsidiaries, affiliates,
licensors, or related entities. Many of these marks are registered
with the U.S. Patent and Trademark Office and the trademark offices of certain
other countries.
Account Password
and Security
The Sites contain some features and areas
that require registration and creation of an account with a account ID and
password (collectively, “Registered Area”).
You agree to provide only accurate and truthful information in creating
or maintaining an account. You are
responsible for maintaining the confidentiality of your password and are fully
responsible for all uses of your password, whether by you or others. When you register for a Registered Area and
each time you access your account, you agree to (a) log out of your account at
the end of each session; (b) keep your password confidential and not share it
with anyone else; and (c) immediately notify Morgans of any unauthorized use of
your password or account or any other breach of security. Morgans is authorized to act on instructions
received through use of your password, and is not liable for any loss or damage
arising from your failure to comply with this Section or these Terms.
USER
CONTENT
The Sites, which include Morgans’ social
media, apps, APIs and other online locations, may include features which allow
users to submit content that others can access.
You retain any rights you hold in content that you submit to any
Site. All content submitted or views posted or made available on the Sites are strictly those of the originating author
or user, who shall be solely responsible for such content. Morgans may or may not screen, review,
monitor or respond to any content submitted by users, and is not responsible
for the accuracy or truthfulness of any user content. However, Morgans reserves the right to edit,
block, or remove any content at any time.
Use of or reliance on user
content is entirely at your own risk.
You agree that
the following actions, without limitation, are prohibited and constitute a
material breach of these Terms: (i) use of the Sites or any user content for any purpose or to take any actions in
violation of local, state, national, or international laws, regulations,codes, or
rules; (ii) violate any terms,
conditions, code of conduct or other guidelines which may be applicable to the
Site where posted; (iii) take any action that imposes an unreasonable or disproportionately large
load or adverse impact on the Site (such as
uploading files that contain viruses); (iv) engage in unauthorized framing or linking, or via automated devices, bots, agents,
scraping, scripts, intelligent search or any similar means
of access to user content; (v) aggregate, copy,
duplicate, publish, or make available any user content to third parties or use the
Sites for unsolicited advertising; (vi) defame, abuse, harass, stalk, threaten or otherwise
violate the legal rights (such as rights of privacy, intellectual property, and
publicity) of others; or (vii) engage in any other action that, in the judgment of Morgans, exposes it or any
third party to potential liability
or detriment of any type.
By submitting content to the Sites, you
grant Morgans a royalty-free, perpetual, irrevocable, worldwide license,
without further compensation, to use, host, store, reproduce, modify, create
derivative works, communicate, publish, publicly perform, publicly display, and
distribute such content. This license continues indefinitely beyond termination
of these Terms for any reason by any party.
You warrant and covenant that
the content you submit is true, your own original work, and does not violate
any applicable law, infringe or violate any other person’s or entity’s rights,
or require any third party releases or any payment to a third party.
Links to Other
WebSites
The Sites may contain advertisements,
postings and links to websites operated by other parties. The Sites provide these advertisements,
postings and links as a convenience, and your use of other websites is at your
own risk. The advertisements, postings
and linked websites are not under the control of Morgans which is not
responsible for their content or privacy practices. Such advertisements, postings or links or
references to other parties’ products or services do not imply Morgans’
endorsement of information, material, products or services of any other party
or any other website. Morgans disclaims
all liability with regard to your access to and use of such information,
material, products or services or transactions with such linked websites or
other parties. You acknowledge and agree
that Morgans is not responsible or liable, directly or indirectly, for any
damage, loss or other claim caused or alleged to be caused by or in connection
with, access to, use of or reliance on any content available on or through any
other website or resource.
Modifications,
Suspension and Termination
Morgans reserves the right at any time to
modify, suspend or discontinue, temporarily or permanently, the Sites, Content,
or any portion thereof, with or without notice.
You agree that Morgans will not be liable to you or to any third party
for any modification, suspension or discontinuance of the Sites, Content, or
access to the Registered Area.
Morgans reserves the right, at its sole
discretion, immediately and without notice, to suspend, discontinue, or
terminate your access to the Sites, Content, or any portion thereof for any
reason, including without limitation any breach by you of these Terms. You
agree that Morgans shall not be liable to you or any third party for any such
suspension, discontinuance or termination.
Your Indemnity
of Morgans
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD
HARMLESS MORGANS AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUBSIDIARIES,
AFFILIATES, PARTNERS, SHAREHOLDERS, MEMBERS, LICENSORS, LICENSEES, SERVICE
PROVIDERS, ADVERTISERS AND OTHERS ACTING IN CONCERT WITH THEM, FROM AND AGAINST
ANY DAMAGE, LOSS, LIABILITY, CLAIM OR DEMAND, INCLUDING WITHOUT LIMITATION
REASONABLE ATTORNEYS' FEES, MADE BY YOU OR ON YOUR BEHALF OR BY ANY THIRD PARTY
DUE TO OR ARISING OUT OF (A) YOUR USE OF OR RELIANCE ON THE SITES OR ANY
CONTENT OR SERVICES OR ANY PORTION THEREOF, YOUR DEALINGS IN CONNECTION WITH
THE SITES, OR YOUR SUBMISSION(S) OR ANY MATERIALS OR CONTENT YOU SUBMIT OR TRANSMIT TO THE
SITES OR TO MORGANS; (B) YOUR VIOLATION OF THESE TERMS, THE TERMS, CONDITIONS,
CODE OF CONDUCT OR OTHER GUIDELINES OF ANY SITE, ANY APPLICABLE LAWS, OR THE
RIGHTS OF MORGANS OR ANY THIRD PARTY; AND (C) ANY ACTIVITY RELATED TO YOUR USE
OF ANY RESTRICTED AREA, OR ANY OTHER PERSON ACCESSING THE SITES OR USING YOUR
ACCOUNT.
Disclaimers and
Limitation of Liability
THE SITES AND ALL CONTENT ON THE SITES ARE
PROVIDED TO YOU ON AN “AS IS”, “AS AVAILABLE” BASIS WITHOUT WARRANTY OF ANY
KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES
OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MORGANS MAKES NO WARRANTY AS TO THE ACCURACY,
COMPLETENESS OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THE SITES. YOU ARE RESPONSIBLE FOR VERIFYING ANY
INFORMATION BEFORE RELYING ON IT. USE OF
THE SITES AND CONTENT IS AT YOUR SOLE RISK.
MORGANS MAKES NO REPRESENTATIONS OR
WARRANTIES THAT USE OF THE SITES WILL BE UNINTERRUPTED OR ERROR-FREE. YOU ARE RESPONSIBLE FOR TAKING ALL NECESSARY
PRECAUTIONS TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THE SITES IS FREE OF
VIRUSES OR OTHER HARMFUL CODE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW,
MORGANS DISCLAIMS ALL LIABILITY, WHETHER BASED IN CONTRACT, TORT (INCLUDING
NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, AND FURTHER DISCLAIMS ALL LOSSES OR
DAMAGES, INCLUDING WITHOUT LIMITATION INDIRECT, INCIDENTAL, CONSEQUENTIAL, OR
SPECIAL DAMAGES ARISING OUT OF OR IN ANY WAY CONNECTED WITH ACCESS TO OR USE OF
THE SITES OR THE CONTENT, EVEN IF MORGANS HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES.
Exclusions and Limitations: Because some
jurisdictions do not allow limitations on how long an implied warranty lasts,
or the exclusion or limitation of liability for consequential or incidental
damages, the above limitations may not apply to you. This Limitation of Liability shall be to the
maximum extent permitted by applicable law.
Notice Required
by California Law
Pursuant to California Civil Code Section
1789.3, California residents are entitled to the following specific consumer
rights notice:
The name, address and telephone number of
the provider of this service is Morgans Hotel Group Co., 475 10th Avenue - 11th Floor, New York, NY 10018.
Complaints regarding the service or requests to receive further
information regarding use of this service may be sent to the above address.
The Complaint Assistance Unit of the
Division of Consumer Services of the California Department of Consumer Affairs
may be contacted in writing at 1625 North Market Boulevard, Suite S202,
Sacramento, CA 95834 or by telephone at (916) 574-7950 or (800) 952-5210.
Governing Law
and Disputes
Any dispute between you and Morgans arising
out of or relating to these Terms, the Privacy Policy, the Sites
or their Content shall be governed by, and will be construed in accordance
with, the laws of the State of New York, U.S.A., without regard to choice of
law principles. You irrevocably agree
that the federal and state courts located in or for New York, NY, U.S.A., are
the sole and exclusive forum and venue for any dispute, as the most convenient
and appropriate to address any disputes, and you agree to submit to the
jurisdiction and venue of such courts.
You agree that to the fullest
extent permitted by law: (i) no claims by you shall be joined with any
other and you agree not to participate in any claim brought by others; (ii) YOU
HAVE NO RIGHT OR AUTHORITY FOR ANY DISPUTE TO BE LITIGATED ON A CLASS-ACTION
BASIS OR TO UTILIZE CLASS ACTION PROCEDURES; and (iii) you have no right or
authority for any dispute to be brought in a purported representative capacity
on behalf of the general public or any other persons.
Miscellaneous
If any provision of these Terms is held to
be invalid or unenforceable, such provision shall be struck and the remaining
provisions shall be enforced. Headings
are for reference purposes only and in no way define, limit, construe or
describe the scope or extent of such section.
Morgans’ failure to act with respect to any failure by you or others to
comply with these Terms does not waive Morgans’ right to act with respect to
subsequent or similar failures. These
Terms, together with the Privacy Policy, set forth the entire understanding and
agreement between you and Morgans with respect to the subject matter
hereof. Any cause of action or claim you
may have with respect to these Terms or the Site must be commenced within six
(6) months after the claim or cause of action arises or such claim or cause of
action shall be barred. You may not
assign or transfer your rights or obligations under these Terms without the prior
written consent of Morgans, and any assignment or transfer in violation of this
provision shall be null and void.
Morgans reserves the right to seek all remedies available at law and in
equity for violations of these Terms or special terms or rules set forth on the
Site, including without limitation the right to block access from a particular
internet address.
This Privacy
Policy describes how Morgans Hotel Group
Co. ( “Morgans”) treats information that Morgans collects and receives from you through this
website and other Morgans websites and online locations (the “Sites”). This
Privacy Policy together with the
Terms of Use above govern your use of the Sites. Our other policies relating to Cancellations,
Deposits & Guarantees, Check-In/Check-Out, Pets, Luggage Storage, Gift
Certificates & Prepaid Bookings, Shipping, Tax Exempt Guests, and Friends
& Family Rates (collectively, “Other Policies”) govern your interactions
with Morgans as well as your use of the Sites.
The Sites
include without limitation:
www.morganshotelgroup.com,
www.hudsonhotel.com, www.sandersonlondon.com,
www.stmartinslane.com, www.mondrianhotel.com,
www.mondrian-miami.com, www.delano-hotel.com, www.clifthotel.com, and www.shoreclub.com.
This Privacy
Policy pertains to Morgans’ collection of information on the Sites from users
who reside in the United States.
Acceptance of Privacy Policy
Each time you access, use, or browse the
Sites, you signify your acceptance of the then-current Privacy Policy. If you do not accept this Privacy Policy, you
are not authorized to provide information to Morgans or use the Sites and must
discontinue use of the Sites immediately.
Should the Privacy Policy be revised,
Morgans will post the changes on the Sites and the new Privacy Policy will be
effective immediately upon posting. Any
material changes in the Privacy Policy will apply only to information collected
after posting unless we have further communications with you. You can determine when the Privacy Policy was
last revised by referring to the “Last Revised” legend at the top of this page.
Types of
Information Collected
We may collect
personal information from you including, without limitation, non-public
information about you that helps Morgans identify you, such as first and last
name, home address, email address, home and business addresses, telephone
numbers, billing information, credit card information, reservation and stay
information, travel agency information, guest preferences, frequent flier information,
social media usernames, and other non-public information.
We may collect
non-personal information about your use of the Sites such as your IP address,
usage statistics, browsing history, type of computer
operating system you use (e.g., Microsoft Windows or Mac OS), the type of
browser you use (e.g., Firefox, Chrome, Internet Explorer), and the domain name
of your internet service provider.
How We Collect
Information
We may collect personal information from you
when you:
·
Make a
reservation on any Site;
·
Create,
change or use an account or user profile;
·
Sign up
to receive emails, promotions, alerts, announcements or newsletters;
·
Sign up
to receive investor relations communications such as notices of corporate
financial information;
·
Apply
for jobs via the Site or email; and
·
Communicate
with Morgans via the Sites or email or fax.
Personal information collected by Morgans may be stored and processed in the United States in accordance with the
laws of the United States.
Morgans automatically receives and records
non-personal information on our server logs from your browser as well as
through other analysis of the Sites. We
also may collect information using cookies, web beacons or similar
technologies, or through third parties using similar technologies.
A cookie is a piece of data stored on your computer. When you visit the Sites, your web browser
may store cookies on your computer, which will better enable you to navigate
the Sites upon return. You may use the Sites even if you choose to reject or
delete the cookies. Cookies also may be used by some of the other websites for
which a link is placed on the Sites.
How We Use Your
Information
We may use the information we collect:
· To process and
respond to your reservations, requests and inquiries and provide services to
you.
· To alert you to
new developments, promotions, specials, special events, or products or
services.
· To send announcements,
promotions, and newsletters, and to provide you with personalized content in
the newsletters.
· For the purposes
for which you provided the information.
· To monitor and
analyze information regarding your browsing and viewing preferences and to diagnose
problems of the Sites.
· To analyze our
users’ demographics and interests.
· For administration
and improvement of the Sites and to enhance the user experience.
· For fraud
prevention, internal operations, legal compliance, and other public purposes.
· To enforce the
Terms
of Use
and any of the Other Policies .
Communications with You
You authorize Morgans to transmit email to
you or telephone you to respond to your communications, and provide information
to you about specials, promotions, new developments, special events, or
services. Unsubscribe instructions are
included in each promotional email from Morgans. Please note that unsubscribe requests may
take up to ten (10) days to become effective.
You may not opt out of receiving communications regarding your dealings
with the Sites or technical information about the Sites.
Information
Sharing with Third Parties
Morgans may disclose the information it
collects to others (i) for purposes of outsourcing one or more of Morgans’
functions to service providers who work on behalf of or with Morgans, including agents, vendors, advertisers, consultants and
affiliates; (ii) to confirm or update information provided by you; (iii) in the
event of any reorganization, merger, sale, joint venture, assignment, transfer
or disposition of all or any portion of Morgans’ business or operations (including
without limitation in connection with bankruptcy or any similar proceedings);
or (iv) as otherwise authorized by you.
We also may share your information in
response to a subpoena, legal order or official request, when we believe you
have acted in violation of the Terms [link], to investigate, prevent or take action regarding
suspected illegal activities, fraud or potential threats, or to exercise legal
rights or defend against claims, when we believe that doing so may protect your
safety or the safety of Morgans, or others, or as otherwise permitted or
required by law.
We also may use and share non-personally
identifiable information with third parties. Additionally, we may take
personally identifiable information and de-identify it and share it in a
de-identified or aggregated form with third parties, advertisers and/or
business partners in order to analyze Sites’ usage, demographics, or improve
our products or services, improve our user experience, or for similar purposes.
We
will not re-identify such data and we will ask our contracting parties to agree
to keep the data in its de-identified form.
Children
The Site is not
directed toward children under 13 years of age nor does Morgans knowingly
collect information from children under 13.
If you are under 13 years of age, you are not permitted to submit any
personally identifiable information to Morgans. If you are under 21 years of
age, you may browse the Sites but you may not register an account on the Site
or provide information to Morgans, unless specifically stated otherwise.
Protection of Personal Information
Morgans uses reasonable administrative,
physical and electronic security measures to protect against the loss, misuse
and alteration of personal information.
No transmission of data over the internet is guaranteed to be completely
secure. It may be possible for third parties not under the control of Morgans
to intercept or access transmissions or private communications unlawfully.
While we strive to protect personal information, neither Morgans nor our
service providers can ensure or warrant the security of any information you
transmit to us over the internet. Any
such transmission is at your own risk.
Updating Your Information
You are
responsible for keeping your information current. You may update your information by contacting
us at . We will use reasonable efforts to process any
change you make; provided, however, that requests to delete information are
subject to Morgans’ internal reporting, processing and retention policies and
all applicable legal obligations.
Links
You may have the opportunity to follow links on the
Sites to other sites that may be of interest to you. Morgans endeavors to only
link to reputable organizations. Because other sites may not be hosted or
controlled by Morgans, we are not responsible for the privacy practices of
those sites or the content provided thereon. Therefore, the privacy policies
with respect to other sites may differ from those applicable to the Sites. We encourage you to review the privacy
policies of each other site. This Privacy Policy only applies to information
collected and maintained by Morgans.
Questions? If you have any questions or concerns
regarding this Privacy Policy, please contact us using the contact form below. Please note that email communications may not
be secure. Accordingly, you should not
include personal or other sensitive information in your email correspondence to
the Sites or Morgans.
These Internet Terms of Use (the “Terms”) governs all uses by any individual (the “User”, “you” or “your”, as the context may require) of wireless networks and any other associated services (collectively, the “Service”) provided by Morgans Hotel Group Co. and its subsidiaries (collectively, “Morgans”, “we” or “our”, as the context may require). By using the Service, you are deemed to have read, understood and agreed to all of the terms and conditions of these Terms, as may be updated by Morgans from time to time. If you do not agree to these Terms, you may not use our Service.
1. PRIVACY AND SECURITY. While we respect the privacy of all our guests and visitors, you acknowledge that there are inherent risks associated with use of the Internet and that you have no expectation of privacy, confidentiality or security in connection with your use of the Service.
2. USE OF THE SERVICE.
a. No Illegal, Harmful or Offensive Use or Content. You may not use the Service to transmit, store, display, distribute or otherwise make available any data, information or materials that:
• are fraudulent, false, misleading or deceptive;
• infringe or otherwise violate any copyright, patent, trademark, trade secret, right of privacy, or other proprietary right of any individual or entity;
• you do not have the right to make available under any law or under contractual or fiduciary relationships;
• constitute unsolicited advertisements, chain letters or other unlawful solicitations;
• facilitate hacking or unauthorized access to any data, information, materials, network or other technology;
• would likely be offensive to the recipient thereof;
• compromise national security;
• are excessively violent or incite or threaten violence;
• threaten the health or safety of any person;
• violate applicable laws relating to export control, encryption and/or data protection;
• are defamatory, libelous, express hate, or are unlawfully threatening;
• are exploitative of a minor;• facilitate behavior of a predatory nature or constitute stalking;
• promote illegal drugs, illegal gambling or illegal arms trafficking;
• contain or embody any computer virus, Trojan horse, worm, time bomb, or other similar code or hardware component designed to disable, damage or disrupt the operation of, permit unauthorized access to, erase, destroy or modify any software, hardware, network or other technology; or
• attempt to impersonate any individual or entity or otherwise misrepresent you or your association with any individual or entity.
b. No Interference. You may not disable, disrupt or interfere in any way with the use by any other guest or other user of the Service.
c. No Security Violations. You may not use the Service to circumvent, deactivate, impair or breach the security or integrity of our networks or any other network, computer or other technology, eavesdrop on or otherwise monitor data or traffic on the Service, or attempt to gain unauthorized access to the Service.
d. No Network Abuse. You may not attempt to overload the Service or otherwise take any action that imposes an unreasonable or disproportionately large load on the Service. In addition, you may not take any action that may result in retaliation against the Service, including any retaliatory action that results in any Morgans server being targeted for a denial of service attack.
e. No Other Use for Any Illegal Purpose. You may not use the Service to harvest e-mail addresses or otherwise gather, collect, distribute or use personally identifiable information of others, without the prior authorization of the person identified, or to otherwise violate, or solicit, aid, and/or abet violation of, any applicable law, rule or regulation.
3. NOTIFICATION. You shall immediately notify Morgans of any violation of these Terms or any other event or circumstance of which you become aware that indicates a potential, threatened or actual violation of these Terms, and provide us any assistance we reasonably request with respect to remedying any such violation.
4. FEES AND PAYMENT. To the extent Morgans is charging a fee for the use of this Service, you agree to pay such fees, including applicable taxes, incurred in connection with the provision of the Service, in accordance with our current rates, terms and payment procedures. The rates, terms and payment procedures may be amended by Morgans at any time.
5. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY.
YOU EXPRESSLY AGREE THAT YOUR USE OF THE SERVICE IS AT YOUR OWN RISK, AND THAT THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, MORGANS MAKES NO, AND HEREBY DISCLAIMS ALL, REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE AVAILABILITY, OPERATION AND USE OF THE SERVICE, OR ANY INFORMATION, CONTENT, MATERIALS OR SERVICES ON OR ACCESSED VIA THE SERVICE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING OR COURSE OF PERFORMANCE. IN ADDITION, MORGANS MAKES NO REPRESENTATIONS OR WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR FREE OF ERRORS, VIRUSES, OR OTHER HARMFUL COMPONENTS.
IN NO EVENT SHALL MORGANS OR ITS AFFILIATES, OR THE OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, AGENTS OR REPRESENTATIVES OF MORGANS OR ITS AFFILIATES, OR ANY SHAREHOLDERS, SERVICE PROVIDERS AND/OR LICENSORS THEREOF (COLLECTIVELY, THE “THE MORGANS PARTIES”) BE LIABLE TO YOU OR ANY THIRD PARTY FOR DAMAGES OF ANY KIND ARISING OUT OF THE USE OF, ACCESS TO, RELIANCE ON, INABILITY TO USE OR IMPROPER USE OF THE SERVICE, OR ANY INFORMATION, CONTENT, MATERIALS OR SERVICES ACCESSIBLE VIA THE SERVICE (INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OR DAMAGES FOR LOSS OF PROFITS, GOODWILL OR REVENUE, BUSINESS INTERRUPTION, OR LOSS OF DATA), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE.
CERTAIN STATE LAWS DO NOT PERMIT LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN TYPES OF DAMAGES, AND THUS SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS OR LIMITATIONS ABOVE MAY NOT APPLY TO YOU.
IF YOU ARE DISSATISFIED WITH THE SERVICE OR WITH ANY PROVISIONS IN THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE.
6. INDEMNIFICATION. You agree to indemnify, reimburse and hold harmless the Morgans Parties for, from and against any and all claims, damages, losses, liabilities, costs and expenses of any nature whatsoever (including reasonable attorneys fees) arising from or related to (i) your use of the Service or any information, data or materials accessed via the Service, (ii) your violation of these Terms, and/or (iii) your violation of any rights of any third party.
7. SUSPENSION AND TERMINATION. We may modify or discontinue the Service at any time. Additionally, the Hotel reserves the right (but has no obligation), with or without notice to you and for any or no reason, to investigate and/or to permanently or temporarily restrict, suspend or terminate your access to, the Service, including in the event we believe you may be in violation of these Terms. We may report to law enforcement and other governmental authorities or other third parties any suspected violations of these Terms and cooperate with them in any investigation and/or prosecution of any actual or potential violation of these Terms.
8. MODIFICATION. We reserve the right to modify these Terms at any time, in our sole discretion, and the modified Terms shall be effective upon posting of these Terms on Morgans’ website located at
https://www.morganshotelgroup.com/page/policies. Any use of the modified Terms following such posting shall constitute acceptance of the modified Terms.
9. NOTICE REQUIRED BY CALIFORNIA LAW. Pursuant to California Civil Code Section 1789.3, California residents are entitled to the following specific consumer rights notice:
The name, address and telephone number of the provider of this Service is Morgans Hotel Group Co., 475 Tenth Avenue, New York, NY 10018, 212-686-0300. Complaints regarding the Service or requests to receive further information regarding use of this Service may be sent to the above address.
The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Boulevard, Suite N-112, Sacramento, CA 95834 or by telephone at (916) 445-1254 or (800) 952-5210.
10. GOVERNING LAW. These Terms and your use of the Service are governed by the law of the State of New York, without regard to conflicts of law principles, and Morgans shall have at all times the right to seek any injunctive or equitable relief available to it under applicable laws. You agree that any action arising out of these Terms or your use of the Service shall be brought in state or federal courts located in New York, New York, and you irrevocably consent to the jurisdiction of such courts.
11. MISCELLANEOUS. You may not assign or otherwise transfer these Terms or any rights or obligations hereunder. Morgans may assign these Terms at any time, with or without notice to you. Morgans’ failure to act on any breach of any provision hereof shall not be construed as a waiver of the enforcement of any provision unless Morgans agrees to such waiver in writing. If any portion of these Terms is deemed unlawful, void or unenforceable, that portion will be deemed severable and will not affect the validity or enforceability of the remaining provisions. These Terms set forth the entire understanding between you and Morgans with respect to the subject matter hereof and supersede any prior or contemporaneous communications, representations, or agreements, whether oral or written, between you and Morgans with respect to such subject matter.
12. INFRINGEMENT COMPLAINTS. If you believe any of your property has been posted, distributed, transmitted or stored using our Service in violation of your copyrights or other intellectual property rights, please submit to Morgans the written information specified below:
• An electronic or physical signature of the person authorized to act on behalf of the owner of the intellectual property interest;
• A description of the intellectual property right you claim has been infringed;
• A description of the location of the material you claim is infringing;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good faith belief that the disputed use is not authorized by the intellectual property owner, its agent, or the law;
• A statement by you, made under penalty of perjury, that the information in your notice is accurate and that you are the intellectual property owner or authorized to act on the intellectual property owner’s behalf.
Our agent for notice of claims of copyright infringement or other intellectual property infringement via use of our Service can be reached as follows: Intellectual Property Agent, Peter Chambers,
475 Tenth Avenue
Floor, 11
New York, NY 10018
Please note that this procedure is exclusively for notifying Morgans that your intellectual property rights have been infringed and that, as we are merely providing the Service, we may not have any ability to prevent or remedy any such alleged infringement.
13. OTHER QUESTIONS OR COMPLAINTS. If you have any other questions or complaints relating to use of the Service, please contact us at:
Link to Contact Us Page:
https://www.morganshotelgroup.com/page/contact-us.
Cancellation policies vary by hotel and destination. Please see below for
your hotel’s cancellation policy.
Los Angeles
Mondrian
Cancellations must be made before 6:00 PM 48 hours prior to arrival to avoid
a charge of one night’s room and tax fees. An early departure fee of $150 will
be charged if guests check out prior to their departure date. Policies can vary
for specials, packages, and prepaid reservations. Please review the booking
description of your reservation.
New York
Hudson
Cancellations must be made before 6:00 PM 24 hours prior to arrival to avoid
a charge of one night’s room and tax fees. An early departure fee of $50 will
be charged if guests check out prior to their departure date. Policies can vary
for specials, packages, and prepaid reservations. Please review the booking
description of your reservation.
San Francisco
Clift
Cancellations must be made before 6:00 PM 24 hours prior to arrival to avoid
a charge of one night’s room and tax fees. An early departure fee of $75 will
be charged if guests check out prior to their departure date. Policies can vary
for specials, packages, and prepaid reservations. Please review the booking
description of your reservation.
South Beach
Delano, Mondrian, Shore Club
Cancellations must be made before 4:00 pm three days prior to arrival to
avoid a charge of one night’s room and tax fees. A one night deposit fee will
be taken at time of booking, if reservation is cancelled and cancellation
policy is met, the one night deposit will be refunded. For arrivals January 2,
2018 through April 15, 2018 one night deposit and seven day cancellation
required. For arrivals December 4, 2018 through December 9, 2018 and arrivals
December 26, 2018 through January 2, 2019 full deposit and 30 day
cancellation required. An early departure fee of 1 night stay and tax will be charged if guests
check out prior to their departure date. Specific policies may apply.
Deposits & Guarantees
A credit card is required at the time of booking to guarantee the room. All
Miami resorts require a one day deposit at time of booking. Special event
periods may require an actual deposit depending on the time of booking and will
be stated during the booking process. Direct billing accounts must be set up
through Property Accounting Offices and guests must fax requests on company
letterhead.
Please
note: A valid credit card is required at check-in. In addition to room
and tax an additional $200 USD per night will be held on your credit
card to guarantee any incidental charges.
London
Mondrian London at Sea Containers, Sanderson, and St Martins Lane
Cancellations must be made before 6:00 PM 24 hours prior to arrival to avoid a charge of one night’s room and tax fees. An early departure fee of £50 will be charged if guests check out prior to their departure date. Policies can vary for specials, packages, and prepaid reservations. Please review the booking description of your reservation.
A valid credit card is required at check-in. In addition to room
and tax an additional $200 USD per night will be held on your credit
card to guarantee any incidental charges.
Delano South Beach and Monrian Los Angeles:
Check-In time is 4pm. Check-Out time is 11am.
Mondrian London, Mondrian South Beach, Clift, Hudson, Sanderson, St Martins Lane, and Shore Club:
Check-In time is 3pm. Check-Out time is 12pm. Early Check-In is by request only and not guaranteed. A valid credit card must be presented at Check-In at all hotels. Late Check-Out must be coordinated with the hotel if it is available. Guests must be at least 21 years old to check into a hotel, with the following exceptions. In London, at Mondrian London at Sea Containers, Sanderson, and St Martins Lane guests must be 18 with valid I.D. to check in. In the state of California, at Mondrian Los Angeles and Clift, minors are permitted to check-in with a written or electronic form from a parent, guardian or responsible adult assuming liability for charges, obligations, injuries and/or damages relating to the minor’s stay. In the state of Florida, the minimum age is waived for individuals with a valid I.D. who are currently on active duty as a member of the US Armed Forces, National Guard, Reserve Forces or Coast Guard.
Los Angeles
Mondrian Los Angeles- Valet parking is available 24 hours a day at the main entrance of Mondrian on Sunset Blvd roughly 0.1 mile east of La Cienega Blvd. You will find the entrance to the drive located just before the historical Monument Doors. $44 per night. Vehicles may be taken in and out. Please allow 10 minutes for vehicle retrieval.
New York
Hudson- Valet parking is available 24 hours a day at our main entrance on 58th street. $65 per night. Vehicles may not be taken in and out. Please allow 15 minutes for vehicle retrieval.
San Francisco
Clift - Valet Parking is available 24 hours a day at the main entrance at 495 Geary St. between Mason and Taylor. Standard Vehicle $58 plus 14% tax per night; Oversize Vehicle $69 plus 14% tax per night. Vehicles may be taken in and out. Please allow 20 minutes for vehicle retrieval.
South Beach
Delano - Valet parking is available at our main entrance on Collins Ave, 24 hours a day. $42 per night. Vehicles may be taken in and out. $26 for visits up to 4 hours or $15 with restaurant or spa validation. Please allow 10 minutes for vehicle retrieval.
Mondrian South Beach- Valet parking is available 24 hours a day at our main entrance on 11th St. and West Avenue. $41 per night. Vehicles may be taken in and out. Please allow 10 minutes for vehicle retrieval.
Shore Club - Valet parking is available at our main entrance on Collins Ave, 24 hours a day. $42 per night. Vehicles may be taken in and out. Please allow 10 minutes for vehicle retrieval.
Istanbul
10 Karaköy- Valet parking is available at the main entrance on Kemeralti Street 24 hours a day. Parking fee is TL 20,- per night.
London
Mondrian London – There are limited valet parking facilities at an additional £45 for overnight parking or £30 for up to 6 hours, subject to availability on the day. Vehicles may be taken in and out. Please allow 10 minutes for vehicle retrieval.
Sanderson - Valet parking is available at the main entrance on Berners Street, 24 hours a day. Vehicles may be taken in and out. Please allow 10 minutes for vehicle retrieval.
St Martins Lane - Valet parking is available at the main entrance on 45 St Martins Lane, 24 hours a day (£5 valet parking per transfer). The entrance to the car park is on Bedfordbury. £40 per night. Vehicles may be taken in and out. Please allow 10 minutes for vehicle retrieval.
All Morgans Hotel Group hotels are pet friendly.
The animal must weigh 20
pounds or less, a
contract/waiver must be signed upon arrival and a $100/UK£100 non-refundable deposit is required (Shore Club - $200 refundable). No pets are allowed in restaurants or
bars, by the pool or beach, and may
not be left unattended in the guest rooms.
San Francisco
Clift - There is no deposit charged. A pet
indemnity form must be filled out at the front desk when checking into the hotel. An additional cleaning fee may be applied after check-out, if
necessary.
Los Angeles
Mondrian Los Angeles: A contract/waiver must be signed upon arrival and a $125
non-refundable deposit is required No
pets are allowed in restaurants or
bars, by the pool and may
not be left unattended in the guest rooms.
Luggage storage is available to guests of the hotel through the Front Desk
and Bellman at no charge. Luggage can be held at the hotel during your stay for
up to 24 hours. The hotel is not responsible for luggage stored after 24
hours.
Gift Certificates are available through the hotels individually. Prepaid
bookings require a Credit Card Authorization Form to be completed and faxed to
the hotel. This form is available by calling the hotel directly. Such submissions are subject to Private Policy.
Delano
First 5 boxes are complimentary. Any boxes over that amount, is a
$5 per box charge. Any box weighing more than 20 pounds will be an
additional $5 charge.
Clift:
First 5 boxes are complimentary. Any boxes over that amount, is a $5 per box charge.
Envelopes / Letters $2 per
0 lbs. – 19 lbs. $5 per
40 lbs. + $20+ per
Please note: All pricing is subject to change.
Package delivery and drop off hours: Monday through Saturday (8AM to 8PM).
*Due to limited storage space, shipments may NOT arrive any earlier than five (5) days prior to arrival.
Hudson:
Package Handling Charges apply to all incoming and outgoing Letters and Packages.
0-1 lb letter $4.00
2-15 lbs $7.00
16-30 lbs $10.00
31-50 lbs $14.00
51-80 lbs $28.00
81-100 lbs $42.00
101-150 lbs $56.00
Over 150 lbs, round weight up the nearest 100 lbs and calculate at $56.00 per 100 lbs. Example 151=200 lbs and the handling charge is $112.00. Pallet delivery is subject to a $75.00 pallet service fee. FedEx, UPS, USPS deadline for all outgoing shipments is 2PM Monday through Friday, 11AM Saturday.
*Due to limited storage space, shipments may NOT arrive any earlier than three (3) days prior to arrival.
**Stored packages must be picked up within 48 hours are subject to a $15.00 a day storage fee.
Please note: All pricing is subject to change.
Package delivery and drop off hours: Monday through Saturday (8AM to 8PM).
Mondrian South Beach:
Package Handling Charges apply to all incoming and outgoing Letters and Packages.
0-15 lb letter $5.00
16-30 lbs $10.00
31-50 lbs $15.00
51-80 lbs $25.00
81-100 lbs $45.00
101-150 lbs $55.00
Over 150 lbs, round weight up the nearest 100 lbs and calculate at
$55.00 per 100 lbs. Example 151=200 lbs and the handling charge is
$110.00. Pallet delivery is subject to a $75.00 pallet service fee.
FedEx, UPS, USPS deadline for all outgoing shipments is 2PM Monday
through Friday, 11AM Saturday.
*Due to limited storage space, shipments may NOT arrive any earlier than three (3) days prior to arrival.
**Stored packages must be picked up within 48 hours are subject to a $15.00 a day storage fee.
Please note: All pricing is subject to change.
Package delivery and drop off hours: Monday through Saturday (8AM to 8PM).
Los Angeles
Mondrian Los Angeles- Mondrian Los Angeles is a non-smoking property. Smoking is permitted in the front of the building, as per LA code, 15 feet away from any entrance. Smoking is permitted in designated areas outside. Smoking is permitted on balconies. There is a $500 fine for violation of the smoking policy.
New York
Hudson- Hudson is a non-smoking property. Smoking is permitted in the front of the building, as per NYC code, 15 feet away from any entrance. Smoking is permitted in the Private Park area, in designated areas, in season only. Smoking is not permitted on balconies or terraces. There is a $400 fine for violation of the smoking policy.
San Francisco
Clift- Clift is a non-smoking property. Smoking is permitted in the front of the building, as per SF code, 15 feet away from the entrance. Smoking is not permitted on balconies or terraces. There is a $400 fine for violation of the smoking policy.
South Beach
Delano- Smoking is not permitted in any guest room. Smoking is permitted in the front of the building and at all outside public areas in the hotel. Smoking is permitted on balconies and terraces. There is a $300 fine for violation of the smoking policy.
Mondrian South Beach- Smoking is not permitted in any guest room.
Smoking is permitted in the front of the building and at all outside
public areas in the hotel except La Savina Terrace. Smoking is not
permitted on balconies or terraces. There is a $300 fine for violation
of the smoking policy.
Shore Club - Smoking is not permitted in any guest room. Smoking is permitted in the front of the building and at all outside public areas in the hotel. Smoking is not permitted on balconies or terraces. There is a $300 fine for violation of the smoking policy.
Istanbul
10 Karaköy- Smoking is only permitted in rooms located on the smoking floors (1&5). Smoking is permitted at the top of the Sky Terrace. Guests are allowed to smoke in front the building as well as the designated area next to Rudolf Restaurant.
London
Mondrian London- Mondrian London is a non-smoking (including e-cigarettes) property with the exception of the Superior Patio Rooms. Rumpus Room offers smoking on its terrace until 10 PM. Smoking is also permitted on the river walk alongside the hotel, and cigarette posts are provided for guest use.
Sanderson - Smoking is only permitted in the Loft Suite Terrace, the Penthouse, and the Apartment. Smoking is permitted outside the building in the designated smoking area which is to the right of the guest entrance. Smoking is not allowed in Public Spaces or on the Terrace.
St Martins Lane - Smoking is o
